At Cohens Business Centre, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

We may collect personal information from you when you:

• Contact us by phone, email, or through our website

• Request a quote or service

• Purchase or lease equipment from us

• Use our support or maintenance services

• Visit our premises

This information may include:

• Name

• Business or organisation name

• Phone number

• Email address

• Physical or postal address

• Payment or billing details

• Device or technical information related to service support

We only collect information necessary to provide our services or communicate with you.

2. How We Use Your Information

We may use your information to:

• Supply products, services, and equipment

• Provide installation, support, and maintenance

• Respond to enquiries and customer service requests

• Send invoices, statements, or account-related information

• Improve our services

• Communicate updates, service notices, or relevant product information

We will not use your information for any purpose not directly related to our business without your consent.

3. Sharing Your Information

We do not sell or trade your personal information.

We may share information with trusted third parties only when necessary, such as:

• Payment processors

• Software or hardware suppliers

• Service technicians and contractors

• When required by law (e.g., for compliance or legal requests)

Any third parties must also comply with the Privacy Act and handle your information safely.

4. Storage and Security

We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Disclosure

• Alteration

Information may be stored on secure servers, encrypted systems, or protected physical files. Access is limited to authorised staff.

5. Access and Correction

You have the right to:

• Request a copy of any personal information we hold about you

• Ask us to correct any inaccurate or incomplete information

To do this, please contact us at:
Email: info@cohens.co.nz
Phone: 06 345 3479

We may ask for proof of identity to keep your information secure.

6. Website & Cookies

Our website may use cookies or tracking tools to help improve your browsing experience and understand how our site is used.

You can adjust your browser settings to block cookies if you prefer.

7. Links to Other Websites

Our website may include links to external sites. We are not responsible for the privacy practices of other websites and encourage you to review their policies.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cohens Business Centre
35 Ridgway Street, Whanganui
Phone: 06 345 3479
Email: info@cohens.co.nz